SnatchBot Blog
Using Bots to Improve the Insurance Relationship
SnatchBot TeamSnatchBot Team, 02/10/2017

Insurance providers are facing an array of challenges, not the least of which is customer retention. As consumers in the digital age grow more empowered with access to information, providers need to look in new, innovative directions to improve the relationship with policyholders.

Today’s consumers expect similar levels of service from their providers as they do with other secto...

Why Now is the Best Time to Develop a Chatbot for your Company
SnatchBot TeamSnatchBot Team, 02/10/2017

🔝Bots are the new Apps!

Last year, 2016, saw an explosion in the popularity of chatbots, commonly just called bots. In a lot of ways, bots are the new apps, and while they may not seem to be as immediately practical as other blossoming t...

How to Choose the Right Chat Platform for your Enterprise
SnatchBot TeamSnatchBot Team, 02/10/2017

Despite the large number of chat platforms available today, only a handful are suitable as an enterprise communications platform. When we specify “enterprise” platform, we’re specifically referring to real-time collaboration programs for internal use, and not live-chat platforms a company would use to communicate with customers.

To find the right platform for your or...

Worried about Bots Replacing Humans? Here are 4 Reasons Not to
SnatchBot TeamSnatchBot Team, 02/10/2017

With each new form of technology, there usually comes some trepidation regarding how it will replace humans. Chatbots are no exception. As we head deeper into realms of automated software, should we be concerned that bots will replace the need for humans?
The simple answer is “NO.” However, to really explore the subject, we first have to take a closer look at chatbots and the...

5 Developments in Consumer Relations to Watch for in 2017
SnatchBot TeamSnatchBot Team, 02/10/2017

If recent trends are any indication, this year is going to be a banner one in the evolution of business-consumer relations. The ways in which the two interact and communicate has been experiencing an overhaul; consumers now have a multitude of channels by which they can connect with brands and vice versa. Gone are the days of one-way communication. Today’s consumers require mutual, real-t...

Chatbot Use Case Examples in Business, Part 2
SnatchBot TeamSnatchBot Team, 02/10/2017

As you can tell from the title, this post is the second part of a two-part exploration of use cases, or the identification of entity-specific requirements—in this case, for the construction and deployment of a chatbot for your business. Chatbots are enjoying a surge in popularity as of late, but the question for many businesses is, will the return on investment be worthwhile?


Chatbot Use Case Examples in Business, Part 1
SnatchBot TeamSnatchBot Team, 02/10/2017

As the chatbot industry grows, more and more businesses are deploying bots to convert users to customers, drive sales, and improve the overall consumer experience. The question is not whether or not your business can benefit from a chatbot, but rather whether or not you should invest in the creation of one. Will the return on investment be worthwhile?

Recent trends say yes, but the us...

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