A chatbot is an assistant that communicates with you through text or voice messages, a virtual companion that integrates into websites,applications or instant messengers and helps organisations to get closer to customers. Such a bot is an automated system of communication with users. Plugins such as SalesForce can also be integrated into chatbots.
Why does a business need chatbots? Reasons include the elimination of routine tasks and the simultanteous processing of multiple requests froms users. In addition, instant reponses from a chatbot to user requests helps gain the customer’s loyalty.
Consumers also benefit from chatbots and they are getting increasingly interested in this technology.
The process of building, testing and deploying chatbots can be done on cloud-based chatbot development platforms offered by cloud Platform as a Service (PaaS) providers such as SnatchBot.
Our platform provides Natural Language Processing, Artificial Intelligence and Mobile Backend as a Service for chatbot development.
Today, small-to-mid-to large companies are utilizing chatbots on apps like Facebook Messenger to provide customer service through two-way conversational experiences.
Sync brands and systems with the communication channels customers already use. Help customers by cutting down on the number of apps and interfaces that must be mastered.
Let employees get routine tasks done in less time - enhancing productivity and efficiency. Allows for better resource allocation and decreases calls and emails to support services.
Form-intensive interfaces can be broken down into easily digestible, natural language driven conversations via popular communication channels such as websites, email, SMS, messaging platforms, and more.
Analytics generated from chatbots can provide unmatched visibility into customer and employee behavior.