What is a chatbot?
Chatbots mimic different functions of the human brain
Chatbot Definition
A chatbot is an assistant that communicates with you through text or voice messages, a virtual companion that integrates into websites, applications or instant messengers and helps organizations to get closer to customers. Such a bot is an automated system of communication with users. Plugins such as SalesForce can also be integrated into chatbots.
Why does a business need chatbots? Reasons include the elimination of routine tasks and the simultaneous processing of multiple requests from users. Besides, instant responses from a chatbot to user requests help to gain the customers’ loyalty.
Consumers also benefit from chatbots and they are getting increasingly interested in this technology.
The process of building, testing and deploying chatbots can be done on cloud-based chatbot development platforms offered by cloud Platform as a Service (PaaS) providers such as SnatchBot.
Our platform provides Natural Language Processing, Artificial Intelligence, and Mobile Backend as a Service for chatbot development.
Today, small-to-mid-to large companies are utilizing chatbots on apps like Facebook Messenger to provide customer service through two-way conversational experiences.
Download PresentationFrom Client-Server to Web to Mobile to AI revolution (from 1985 to 2025)
Value throughout your organization
Chatbots are key in your organization’s digital journey and in engaging the next-generation, intelligent customer service.
Reduce app fatigue
- Sync brands and systems with the communication channels customers already use. Help customers by cutting down on the number of apps and interfaces that must be mastered.
Streamline work
- Let employees get routine tasks done in less time - enhancing productivity and efficiency. It allows for better resource allocation and decreases calls and emails to support services.
Simplify complex interfaces
- Form-intensive interfaces can be broken down into easily digestible, natural language driven conversations via popular communication channels such as websites, email, SMS, messaging platforms, and more.
Provide comprehensive visibility
- Analytics generated from chatbots can provide unmatched visibility into customer and employee behavior.
Improve customer acquisition
- Show your customers your advanced digital capabilities with AI technologies.
- Chat interfaces are everywhere. SnatchBot currently supports 11 channels.
- Ease leads generation & qualification.
Reduce churn
- 24/7 customer support with high degree of accuracy and high through-put
- Provide high quality support, whenever the customer demands it.
- Increase customer satisfaction by effectively solving their issues.
Increase revenue per user
- Save human resources for qualitative tasks while chatbots can answer repetitive tasks.
- Understand your client base more efficiently by generating analytics.
- Analyze and act on the customer’s preferences and dislikes.
Minimize cost to serve
- Short payback period with low integration costs and High potential ROI.
- Mitigate security risks, Scale up your operations, 24/7.
- Cost reduction opportunity.
