Chatbots: Organizing the Chaos of IoT

IoT, or the Internet of Things, is the collective term for all interconnected devices that operate within the infrastructure of the Internet. IoT devices range from mobile phones and smart watches to connected vehicles and even entire homes and power grids.

The sky is truly the limit with the potential for IoT technology, but there are a few severely limiting factors aligned with current trends; most notably, managing operations, maintaining security and analyzing data.

The solution to these problems lies with chatbots. Despite the name, artificial intelligence-driven bots are capable of much more than many people believe.

Chatbots: Organizing the Chaos of IoT

Managing IoT Devices

As IoT devices proliferate into various realms of personal, enterprise, and government sectors, the management and operation of an increasing number of devices can become arduous. The necessity of learning new systems and interfaces leads to general dissatisfaction and contributes to ever-growing app fatigue.

Chatbots, on the other hand, are programmed to respond to consumer inquiries in a meaningful, conversational way, while at the same time automating tasks that might otherwise be relegated to an app or website.

For example, if a user wanted to turn on the lights before arriving at a connected smart home, they could simply send a text message, via their preferred platform, in human language: “Turn on the living room lights”. With AI functionality, it can really be that simple!

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Maintaining IoT

As the Internet of Things grows by leaps and bounds, the concerns of security increase as well. Bot-building platforms like SnatchBot offer enterprise-grade security that complies with all regulatory mandates, including user authentication and secure messaging. SnatchBot is already being used by some of the world’s premier brands, so users can rest assured that we take every measure to be as private, safe, and secure as possible.

Maintaining IoT

Real-Time Analytics

The SnatchBot platform offers real-time analysis tools that track the life cycle of bots and gain insight into its user base. These deep-learning analytics can aid IoT developers in creating predictive, adaptive devices that, when coupled with the capacity of a bot, have the ability to “learn” a user’s preferences and needs over time.

Multichannel Integration

On the SnatchBot platform, bots can be deployed to nearly any channel with a single click, allowing chatbots to be where the consumers are. To name a few:

  • Website
  • Email
  • SMS
  • APIs (like Twitter, Google Calendar, or Trello)
  • Messaging platforms (such as Facebook Messenger, Skype, Viber, or Snatch App)
Real-Time Analytics

Leveraging Bots and AI in the IoT

Furthermore, our bot-building platform is the only one on the market today that allows you to sync across chat channels, which means that a user can start a conversation on SMS, continue on a website, and end in an app like Viber or Slack with no interruption.

With the marriage of AI and IoT, consumers can come to expect a simplification and peace of mind with their interconnected devices. Developers that adopt bots have already found that the cost-effectiveness and shorter development cycles make them preferable over apps and even websites. For more information on how to get started, visit SnatchBot’s bot-building platform today.