The best chatbot features for businesses of any size
From front to back end processes, modernize your business functions with an easy-to-use platform with no coding skills required. We’re proud to say that no matter what the use case, our chatbots offer features that cover every eventuality.
Chatbot Platform Features In Actions
Premium interactions
Search interaction type
Await Response/Live chat
Extraction type interactions
JSON API
Custom variables
Connections
Arithmetic operation
Logic operations
Media/Cards
Webhook
Plugins
Broadcasting
Natural Language Processing
Omni channel
Sentiment Analysis
Synonym
Automatic Speech Recognition
Sharing/Collaboration
Conversation History
Bot Store
Advanced Analytics
Switching Channel
Hand-off to an agent
PayPal
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PayPal
An easy to use and essential feature for many businesses wanting the chatbot to be able to process payments.
Premium interactions
- Translation
- Geolocalisation
- Google Search
Broadcasting
Re-engage your users and keep them in the loop, with sales, product launch announcements, and other notifications they would like to hear.
Omni channel
Build just the one chatbot and launch it on all the popular social media channels.
Advanced Analytics
See everything you need to know about the patterns of engagement with your chatbot.
Extraction type interactions
Extraction interactions make sure your data from leads (e.g. emails, phone numbers, etc.) is adequately extracted from their answers and saved.
Arithmetic operation
By allowing your chatbot to add, subtract, multiply and divide, you are opening the door to advanced features, like shopping cart, invoicing, loan payment calculation, etc.
Logic operations
Being able to compare values to see if they are greater than, less than, equal or not equal means your chatbots can be very smart at assessing results.
Natural Language
Processing Engine
Gives your chatbot the AI-driven tools to understand the meaning of sentences.Conversations need not be fixed scripts but can be more natural.
Sentiment Analysis
Allows the chatbot to detect, for example, user frustration.
Synonym
Automatically checks against a full range of synonyms for more accurate responses.
Conversation History
Every conversation is available in full.
Automatic Speech
Recognition Engine
Your chatbot can talk… and can recognise speech!
Switching Channel
Seamlessly carries the conversation over from one channel to another.
Hand-off to an agent
Email or SMS alerts and an intuitive dashboard mean immediate and easy hand-offs of conversations from chatbot to human.
Plugins
Integrate your chatbot with a range of popular third-party software products with just one click.
Search interaction type
If users need to find their answers by searching for results from Google or Bing within the chatbox, they can do so with the help of Search Interactions.
Await Response/Live chat
Await response halts the chat, until your operator joins the conversation. Combined with the Email notification feature, you can build amazingly responsive live support.
JSON API
Integrate your chatbot seamlessly with popular or bespoke software. This is especially used to fetch and store information from databases.
Custom variables
Chatbots often need to save information from the user for use later in the conversation or export. Whatever the number or string input by the user, it can be saved as a custom variable for future use.
Connections
There are several ways two connect two chatbot messages, from a simple button click to advanced A.I. that recognizes users’ natural language.
Media/Cards
Most people think that chatbots only send text messages, but cards on SnatchBot will also allow you to engage users with images, gifs, audio, and video files.
Webhooks
You can export every word of chatbot users or in combination with attributes label sessions and track them in a CRM app of your choice.
Sharing/Collaboration
Teammates can work together in real time, creating a chatbot.
Bot Store
A large range of templates to get you up and running fast with chatbot creation.
SnatchBot Robotic Processing Automation Features and Capabilities
SnatchBot can also provide robots which are traditionally used for back-end administrative work that can perform various tasks and transactions in databases, enterprise systems, and websites more efficiently than humans and other automation solutions by reducing cycle times.
Attended RPA is defined as:
Automation, that interacts in real time with humans who initiate and control robot tasks, often embedding functions within apps generally associated with front-office, agent-led activities.
Unattended RPA is defined as:
Automation that replaces a complete human function in a ‘lights-out’ “batch-oriented” manner, creating a virtual workforce, generally associated with back-office activities.
Hybrid RPA is defined as:
Automation that combines attended and unattended tasks that work together, generally associated with processes that span front and back-office activities.
RPA bots built on the SnatchBot platform can
Benefits
To eliminate the need to build APIs or modify existing systems that don’t expose APIs
To supplement and enhance existing human resources
As an integration tool for legacy and future systems that can’t be connected through traditional IT options
Increase Cost Savings
A smart workforce is leveraged for the digital transformation
of business operations
Need Help Creating Your Chatbot?
We're happy to put our expertise at your service. Contact us today with your goals and we will build your bot for you.
webuildforyou@snatchbot.me
webuildforyou@snatchbot.me
