SnatchBot Blog
Chatbots are the Next Big Thing in Customer Communication
SnatchBot Team, 03/10/2017

 

We are currently experiencing one of the biggest developments of communication in history. The advancement of mobile technology now allows for instant dialogue worldwide, be it through text messaging, phone, or even video calling. Widespread access to mobi...

Using Bots to Improve the Insurance Relationship
SnatchBot Team, 02/10/2017

Insurance providers are facing an array of challenges, not the least of which is customer retention. As consumers in the digital age grow more empowered with access to information, providers need to look in new, innovative directions to improve the relationship with policyholders.

Today’s consumers expect similar levels of service from their providers as they do with other secto...

Four Ways Bots Can Empower the People
SnatchBot Team, 02/10/2017

Although chatbots are not entirely new technology, their value and usage has dramatically increased over the last couple of years as more enterprises around the globe recognize their value. Bots are altering the business-consumer relationship in the realms of healthcare, e-commerce, customer service, and much more. 

It’s only logical that this innovative tech would be appli...

Why Now is the Best Time to Develop a Chatbot for your Company
SnatchBot Team, 02/10/2017

🔝Bots are the new Apps!

Last year, 2016, saw an explosion in the popularity of chatbots, commonly just called bots. In a lot of ways, bots are the new apps, and while they may not seem to be as immediately practical as other blossoming t...

How to Choose the Right Chat Platform for your Enterprise
SnatchBot Team, 02/10/2017

Despite the large number of chat platforms available today, only a handful are suitable as an enterprise communications platform. When we specify “enterprise” platform, we’re specifically referring to real-time collaboration programs for internal use, and not live-chat platforms a company would use to communicate with customers.

To find the right platform for your or...

Worried about Bots Replacing Humans? Here are 4 Reasons Not to
SnatchBot Team, 02/10/2017

With each new form of technology, there usually comes some trepidation regarding how it will replace humans. Chatbots are no exception. As we head deeper into realms of automated software, should we be concerned that bots will replace the need for humans?
The simple answer is “NO.” However, to really explore the subject, we first have to take a closer look at chatbots and the...

5 Developments in Consumer Relations to Watch for in 2017
SnatchBot Team, 02/10/2017

If recent trends are any indication, this year is going to be a banner one in the evolution of business-consumer relations. The ways in which the two interact and communicate has been experiencing an overhaul; consumers now have a multitude of channels by which they can connect with brands and vice versa. Gone are the days of one-way communication. Today’s consumers require mutual, real-t...

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