Your chatbot should always have a personality, a style of speech that reflects its purpose. Not only because this is more engaging for the user, but also because there is a significant marketing message in the vocabulary and manner of speech of your chatbot. Just think about the difference between the kind of tone you want to strike if your bot is working for a bank (reliable, wise and sombre) or a thrash metal band (lively, youthful and energetic).
Well, on the SnatchBot platform a whole new level of engagement experience is possible with the world’s first free talking chatbots. We have made text-to-speech available in over sixty languages and, in the English language, you can choose from ten voices: five male, five female. Each voice has a short sample for you to listen to as you create and edit your chatbot, so you can choose the most appropriate tone before you switch on text-to-speech.
By giving your users the option of listening to the chatbot, rather than reading, you are achieving two important goals. Firstly, making it easier for them to access the conversation and secondly, you are giving them a much more entertaining and engaging quality of experience.
This functionality is particularly valuable in terms of accessibility. Visually impaired users, for example, will welcome the option of listening to the chatbot’s responses, rather than having to read them. And there are always going to be situations where users, whether VI or not, will prefer to listen to a chatbot’s response than read it.
On our roadmap is the opposite functionality, speech-to-text, or speech recognition. Our goal is to provide you with the most amazing chatbot experience. And for now, this functionality, unique to SnatchBot is incredibly easy to deploy on dozens of channels, including Skype, Telegram, LINE Messenger, Slack, Viber and more.
Here’s how you add a voice to your chatbot. Enjoy!