WhatsApp Business

We live in an age where users tend more and more to stay in their favourite messaging channels rather than browse the internet. With over two billion users, placing a chatbot on a WhatsApp channel is a key tool for businesses and organisations that need to communicate with their users.

By holding a conversation with your chatbot through WhatsApp, users can quickly get the information and services they need, in a fashion that suits them best. Not only can a chatbot built on the SnatchBot platform respond to your WhatsApp users (for free), the bot can reach out using our sophisticated broadcast tool to engage everyone with announcements, offers and updates. No coding is needed to integrate our chatbots with WhatsApp. And once your chatbot is active on the channel you can avail of our rich reporting tools to really understand your WhatsApp users.

WhatsApp Business

The main business features are

Business Profile

Business Profile

Create a business profile with helpful information for your customers like your address, business description, email address, and website.

Labels

Labels

Organize your contacts or chats with labels, so you can easily find them again.

Automated Messages

Automated Messages

Set an away message when you are unable to answer so your customers know when to expect a response. You can also create a greeting message to introduce your customers to your business.

Advanced Analytics

Advanced Analytics

SnatchBot’s reporting tools tell you all you need to know about your users and their needs. All the data from your WhatsApp conversations is securely stored for you to analyse and export. Your chatbot is not only delivering the messages you want it to, it is also collecting invaluable insights for you.

Instant Reach

Your customers can reach your company anytime on their favourite messaging app.

Instant Reach
Use Case: Customer Service in 1:1 Chat Use Case: Customer Service in 1:1 Chat

Use Case: Customer Service in 1:1 Chat

Let your customers contact your business over WhatsApp. Offer customer support individually and with no fees, using a 24-hour window to advise customers about topics like:

  • Questions about bills and payment
  • Product information
  • Individual problems
  • Changing or updating personal data
Increase sales with personalized messages

Build personalized customer relationships at scale. You’ll increase both engagement and effectiveness.

80%

Open rate for personalized messaging campaigns

12x

More effective than email for re-marketing

Use Case: Notifications & Alerts

Use Case: Notifications & Alerts

Use WhatsApp messages to send your customers real-time information or updates directly to their smartphone lock screen.

  • Verification – such as registration or log in confirmation, two-factor authentification, etc.
  • Confirmation – for example, booking or payment confirmations.
  • Alert – delivery status, flight time changes and more.
  • Reminder – for an appointment or an unpaid bill, etc.
Reduce costs with automation

You trim costs while improving conversion, increasing ROI.

90%

Of customer conversations can be automated

2x

Greater conversion

How our WhatsApp API works

A phone with WhatsApp Business or Regular WhatsApp needed

  • Pair a Number

    Pair your own number, or any other for testing.

  • Setup your Webhook

    Set up your Webhook to send and receive Whatsapp messages.

  • Start Chatting

    Send, receive and reply messages through Whatsapp using the API.

Make a top up and use the API on one or several numbers.
SnatchBot does not provide numbers, so you can quickly pair your own to interact with the API and make tests.