SnatchBot Blog
Chatbots are the Next Big Thing in Customer Communication
SnatchBot TeamSnatchBot Team, 03/10/2017
We are currently experiencing one of the biggest developments of communication in history. The advancement of mobile technology now allows for instant dialogue worldwide, be it through text messaging, phone, or even video calling. Widespread access to mobile devices enables users to have instant access to information. While this has been beneficial as a whole for mankind, there is one p...
5 Ways That Your Brand Can Benefit with a Chatbot
SnatchBot TeamSnatchBot Team, 02/10/2017
When people hear the term “chatbot,” they typically think of an automated text-based response program—and while they’re not wrong, this is a big underestimation of bots’ capabilities. As more and more businesses are deploying chatbots, they’re beginning to see them for what they really can be, which is a powerful marketing tool. The ways in which bo...
Four Ways Bots Can Empower the People
SnatchBot TeamSnatchBot Team, 02/10/2017
Although chatbots are not entirely new technology, their value and usage have dramatically increased over the last couple of years as more enterprises around the globe recognize their value. Bots are altering the business-consumer relationship in the realms of healthcare, e-commerce, customer service, and much more.  It’s only logical that this innovative tech would be appl...
Worried about Bots Replacing Humans? Here are 4 Reasons Not to
SnatchBot TeamSnatchBot Team, 02/10/2017
With each new form of technology, there usually comes some trepidation regarding how it will replace humans. Chatbots are no exception. As we head deeper into realms of automated software, should we be concerned that bots will replace the need for humans? The simple answer is “NO.” However, to really explore the subject, we first have to take a closer look at chatbots and the...
Using Bots to Improve the Insurance Relationship
SnatchBot TeamSnatchBot Team, 02/10/2017
Insurance providers are facing an array of challenges, not the least of which is customer retention. As consumers in the digital age grow more empowered with access to information, providers need to look in new, innovative directions to improve the relationship with policyholders. Today’s consumers expect similar levels of service from their providers as they do with other secto...
5 Developments in Consumer Relations to Watch for in 2017
SnatchBot TeamSnatchBot Team, 02/10/2017
If recent trends are any indication, this year is going to be a banner one in the evolution of business-consumer relations. The ways in which the two interact and communicate has been experiencing an overhaul; consumers now have a multitude of channels by which they can connect with brands and vice versa. Gone are the days of one-way communication. Today’s consumers require mutual, real-t...
Chatbot Use Case Examples in Business, Part 2
SnatchBot TeamSnatchBot Team, 02/10/2017
As you can tell from the title, this post is the second part of a two-part exploration of use cases, or the identification of entity-specific requirements—in this case, for the construction and deployment of a chatbot for your business. Chatbots are enjoying a surge in popularity as of late, but the question for many businesses is, will the return on investment be worthwhile? Furt...
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