What You Must Ask to Make Your AI Project A Success   Artificial Intelligence tools and services are fast becoming a part of the business landscape. Companies of any size can create a chatbot, use an AI analytics tool or adopt a service that uses AI in some way, but before doing so, you need to ask a few key questions about the benefits and expectations. When it comes to marketing or customer e...

What can your business automate for digital success?   Company analysts and product vendors are beating the digital business drum pretty hard, but what exactly can a typical business make digital to be more efficient and save or generate valuable revenue? With chatbots, robotic process automation and AI tools all clamoring for attention, what’s really useful for your business? Wherever you look...

Top 8 chatbot benefits for your business   Chatbots continue to make headlines as the must-have feature for businesses of all sizes, but past they hype from tech vendors, are they proven in the workplace? Most businesses are adopting or considering them, so what are the benefits of using a chatbot? Chatbots come in various forms, provided by a growing number of specialist cloud service provider...

How to get valuable customer feedback online with chatbots “Your feedback is valuable to us…” is a common refrain among business feedback mechanisms, but what’s the point if a customer can’t actually say what they want, especially if it can’t be encapsulated in a 10-5 score. Chatbots can provide a better feedback loop and improve the customer relationship, while providing better data to the bus...

SMS Chatbots: Using Twilio and SnatchBot to Drive Engagement   Plenty of smartphone users are more in-touch with their friends and family through SMS message apps than they are through social media and other tools, especially among the older demographics. Businesses are also using SMS for a range of uses, mostly around appointments and services, yet the rise of chatbots makes them a natural way...

Chatbot Use Cases   As understanding of what a chatbot is and the chatbot industry grows, more and more businesses are deploying bots to convert users to customers, drive sales, and improve the overall consumer experience. The question is not whether or not your business can benefit from a chatbot, but rather whether or not you should invest in the creation of one. Will the return on investment...

The Essentials to Building A Future-Proof Chatbot   The chatbot market is evolving fast with feature updates, new AI services and a wider field of proven use cases. But if your business is looking to start out in chatbots, sticking to the basics first is a logical way to begin your journey and stay on top of those advances.   Chatbots have come a very long way in a short space of time. We have ...