As you can tell from the title, this post is the second part of a two-part exploration of use cases, or the identification of entity-specific requirements—in this case, for the construction and deployment of a chatbot for your business. Chatbots are enjoying a surge in popularity as of late, but the question for many businesses is, will the return on investment be worthwhile? Furthering our exa...

The New Wave of e-Commerce As technology advances, new innovations become ingrained into our daily lives. One needs only to look at mobile phones to realize just how much technology can change behaviour, and enterprises need to adapt in kind. Currently, we tend to deal in a variety of digital experiences—mobile, desktop, various apps and programs—but if recent trends are any indication, we’re ...

Widespread usage of digital channels has brought about a significant change in many industries, particularly for financial institutions. Consumers are driving the way that interactions are handled, and they expect that banks will revolutionize their approach in the same way that retail outlets and tech enterprises have already begun to do. Leaders in financial services are now recognizing the ...

Airlines, unfortunately, are typically renowned for stories of poor customer service experiences. Miscommunications, delays, overbooking and other issues tend to plague the airline industry, and while many are vying to offer top-notch service, there is always room for improvement. Some airlines have already taken to employing chatbots to assist in all manner of ways—instant access to reservati...

There’s no denying, with the increasing trend of usage among enterprises, that bots hold vast potential. One of the most important ways in which their capacity is being realized is with the integration of transactional abilities. With a payment component, bots are advancing from marketing and branding tools to valuable assets that turn interested in capital, casual consumers into paying custome...

Customer service Bots Excellent customer service has always been at the forefront of any brand’s strategy. Today’s customers want more than the traditional one-sided transaction; they want a two-way interaction. They want to connect and engage with their brands. Enterprises that are doing this effectively are already discovering the merits of a personal, actionable conversation through higher p...

Last year, 2016, saw bots emerging as a formidable force in the tech world. Industry giants like Facebook and Microsoft shined a spotlight on the utilization of smart bots as tools to enhance consumer interaction, and recent strides in transactional functionality have made “conversational commerce” an impactful new arena. One thing is certain; if your enterprise isn’t yet making use of bots, th...