Humans of all ages and all backgrounds love to talk and listen. And we are good at it! This is why communication technology is evolving towards delivering conversational experiences, even when a human isn’t available to take a call. “Language is the most powerful, useful, and effective communication technology ever, period.” Golden Krishna. Here at SnatchBot we are on a mission to provide you w...

Our much-anticipated PRO-Plan is live! As you know, SnatchBot’s platform is free to use and it always will be. Our powerful features, including a state-of-the-art NLP system, are at your disposal for free. But many users of chatbots created on our platform wanted the option of removing the, ‘Powered by SnatchBot’ branding that you see in the Persistent Menu. So that’s the first reason for putti...

Suppose you want information from an organisation. And you want it fast. If you phone, you might have to navigate through an answer system that eventually puts you on hold. If you go on the website, you have to search through the links. You don’t want to download yet another app. So if you have the option of using your favourite social media channel to have a friendly conversation with a repres...

Bots are computer programs powered by AI. They understand your requests and can respond to them in human language. They are expanding at breakneck speed: Gartner forecasts that more than 85% of customer interactions will be managed without a human by 2020. Bot builders are working hard to make their creations as friendly as possible. They want to imitate feelings to encourage users to feel empa...

While the GDPR will require changes within your business, the biggest change may be the fact that you can’t just collect and use data as you wish. To that end, complying with the GDPR will require unprecedented levels of data management, transparency, and security. Data Management Requirements Specifically, this is what you can expect: You need to get a consumer’s active opt-in for all one-to-o...

Branislav Srdanovic is a chatbot builder who uses the SnatchBot platform. Recently, he built a chatbot that calculates budgets and provides quotes for the user. It deservedly won our acclaim as 'bot of the week' and we asked him to guest post on our blog so other bot builders can benefit from the way he went about it. Many businesses that need to provide quotes to customers but don't have staff...

The GDPR – which replaces the Data Protection Directive in effect since  – applies to any organization dealing with customers residing in the EU and will go into effect in May. The main goals of the GDPR are to give individuals more rights and control over their personal data, and ensure this data is secure. Specifically, the GDPR regulates the collection, storage, use, and sharing of "personal...